Sky Glass and Sky Stream devices have been plagued with a fresh glitch that mistakingly tells you to upgrade your subscription to watch channels that you're already paying for. The latest bug comes almost a week after a Sky Glass outage left a small number of 4K TV owners unable to turn on the device.
Sky Stream was also impacted by the glitch, which forced Sky TV subscribers to manually reset their devices.
"We're aware some Sky Glass/Stream customers may have an on screen message saying ‘to watch this, you need to upgrade your subscription’ on various channels," the customer support team for Sky TV posted on X, formerly known as Twitter, to acknowledge the bug.
ℹ Sky Glass/Stream: Resolved
— Sky Help Team (@SkyHelpTeam) September 26, 2024
We were aware some Sky Glass/Stream customers were seeing an on screen message, such as 'to watch this, you need to upgrade your subscription' This has now been resolved.
Apologies for any inconvenience caused.
The bug has been resolved, according to a follow-up post on X, shared an hour ago. A spokesperson for Sky TV adds: "This has now been resolved. Apologies for any inconvenience caused."
Like the outage last week, which endured over the weekend for some Stream and Glass TV owners, the latest software hiccup doesn't impact older set-top boxes in the Sky TV lineup.
Sky Q remains the only box available to purchase that requires a satellite dish, although dwindling orders have left Sky TV reducing the number of engineers. Both Glass and Stream use a Wi-Fi connection to stream live television channels and run EntertainmenOS — a new operating system designed from the ground up for the latest hardware from Sky TV.
Disgruntled Sky TV subscribers have flooded social media to voice their frustrations.
"Hi @skytv I’m going to be honest, paying out for a tv licence and then your monthly fees on top, to be told I need to upgrade to watch BBC 1 or any other channel, is starting to annoy me. Last week couldn’t watch tv because of the sky glass problems, now this," one disgruntled Sky TV subscriber posted on X.
Hi @skytv I’m going to be honest, paying out for a tv licence and then your monthly fees on top, to be told I need to upgrade to watch BBC 1 or any other channel, is starting to annoy me. Last week couldn’t watch tv because of the sky glass problems, now this. 🙄 pic.twitter.com/wX50HGkfns
— Ryan Taylor (@RyanMarkTaylor) September 25, 2024
My now keeps saying I need to upgrade when I want to watch a programme from the start!
— Kevin (@1kevin010) September 25, 2024
Mines the same. So turned off then back on and now the channels won’t load. Had to resort to iPlayer. Do we get compensated for this outage?
— jsamps25 (@jsamps251) September 25, 2024
Hey @SkyHelpTeam why am i mot being to view certain channels including bbc news and sky news and also getting a message that i need to upgrade to view the channel?
— Inct (@ImranChaudry92) September 25, 2024
Still can't watch BBC News and some Sky channels. Totally random!
— Paul Foulkes-Arellano (@paanfo) September 25, 2024
Another added: "Still can't watch BBC News and some Sky channels. Totally random!"
"When will our accounts receive a credit for loss of service — since we are paying to access those channels?," one Sky TV viewer asked the customer service team in response to the latest glitch
"Been without the use of the TV for 4 days now and can’t get hold of anyone, can’t even access the app as that’s unavailable. Please can someone get in touch to sort this," a subscriber shared on X.
As it stands, the customer service team at Sky TV has yet to offer an explanation for the glitch and why it was preventing subscribers from accessing channels included in their TV packages. Packages start from £28 a month, dubbed Sky Entertainment, which includes 50+ channels unavailable on Freeview as well as 500 on-demand boxsets from HBO and Sky Originals.
Sky Glass and Sky Stream are the latest hardware efforts from Sky TV and don't require a satellite dish. Using only a Wi-Fi connection, both of these gadgets let subscribers stream live channels, on-demand boxsets, and streaming services like Disney+, Netflix, UKTV, YouTube, Apple TV+, and more.
Sky Glass is an all-in-one Smart TV with everything you need to stream live television from Sky TV over a Wi-Fi connection, a Dolby Atmos soundbar, hands-free voice controls, and a QLED 4K screen
SKY TV PRESS OFFICESky Glass is an all-in-one Smart TV with a 4K Ultra HD QLED panel, Dolby Atmos soundbar, and hands-free voice controls, while Sky Stream is a small set-top box box that connects directly to any television with an HDMI port.
Like older satellite dish-powered devices from Sky TV, Glass and Stream viewers can pause and rewind live television. The shift to internet-based services represents Sky's move to modernise its product range and reach customers who can't install satellite dishes, like those in rented accommodation.
