EasyJet refused to cover £230 hotel costs after diverted flight left Briton stranded

However, EasyJet's flight tracker revealed that the inbound aircraft had instead landed some 70 miles away across the border in Dubrovnik.

Burge, who went away with her husband, told The Times that they were supposed to head to Dubrovnik by bus.

She said: "When this didn’t happen I contacted Tui and was told that this was not its problem but EasyJet’s.

"There were no representatives from easyJet at the airport to help and in the end I had to book a flight two days later from Dubrovnik, plus a hotel for two nights.

"Once we were home I put in a claim to Tui for our out-of-pocket expenses which included taxis, new flights, hotel and food.

"It said it would pay for the flights and taxis but the rest was down to EasyJet.

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"EasyJet refunded our original flights and finally agreed to pay for the meals but has refused to pay £230 for our accommodation because it was 'a private arrangement'."

EasyJet later apologised for the expenses delay, admitted the hotel claim was refused to an "isolated manual error" and is looking into its lack of customer service at Tivat Airport.

Tui also opted to pay a £200 goodwill gesture alongisde an apology.

A spokesman for the airline said: “When a third-party airline cancels a flight, in the first instance a customer should source an alternative with the carrier.

"However, we recognise that support is often needed in circumstances where things don’t go to plan.

"As a result, we now have a dedicated team to assist customers who are travelling on partner airlines which was set up in October 2024.

"So Tui customers can now expect help with rebooking.”