Starbucks launches crackdown on nuisance cafe users as rules tightened
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GB News
Starbucks is set to reverse its open-door policy in North America, requiring customers to make purchases to use their facilities from 27 January.
The world's largest coffee chain will no longer allow non-paying visitors to linger in its cafes or use its toilets, marking a significant shift from rules introduced six years ago.
The changes come as part of a broader strategy under new leadership to address declining sales at the company's outlets.
Under the new code of conduct, staff will be instructed to ask anyone violating the rules to leave the premises, with authority to contact police if necessary.
Starbucks is set to reverse its open-door policy in North America, requiring customers to make purchases to use their facilities from 27 January
PA
The updated guidelines also address broader behavioural standards, including a ban on harassment, smoking and the consumption of outside alcohol.
These new rules will be prominently displayed in every Starbucks location, ensuring customers are aware of the expectations for conduct within the stores.
The policy shift marks a reversal from 2018, when Starbucks opened its facilities to all following the controversial arrest of two men at a Philadelphia cafe.
As part of the changes, the company will introduce new customer benefits, including one complimentary refill of hot or iced coffee for customers who purchase drinks for consumption on the premises.
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These updates reflect a broader effort to enhance the cafe experience whilst maintaining control over store facilities.
A Starbucks spokesperson told the BBC that the changes were aimed at prioritising paying customers, stating: "Implementing a Coffeehouse Code of Conduct... is a practical step that helps us prioritise our paying customers who want to sit and enjoy our cafes."
The initiative is part of new CEO Brian Niccol's "back to Starbucks" strategy, brought in after his move from Chipotle to help turn the business around.
The company says these updates are part of broader changes to enhance the overall cafe experience.
The world's largest coffee chain will no longer allow non-paying visitors to linger in its cafes or use its toilets, marking a significant shift from rules introduced six years ago
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The changes come less than a week after Starbucks reported declining global sales, as the company faces various challenges in the market.
The coffee chain has been grappling with customer backlash over price increases and boycotts related to the Israel-Gaza war.
The company is also addressing labour relations, following calls from the Workers United union for higher pay and improved conditions for baristas.
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