Ulez: Outrage at 'template' letters sent to Londoners crippled by costs of Sadiq Khan's scheme

City Hall has heard Londoners who refused grants were given rejection letters that failed to explain why the grants were rejected.

London Assembly Member Caroline Pidgeon has now called on Sadiq Khan to review the process.

She said: "It is unfair in a cost of living crisis that people are missing out on vital financial assistance as a result of bureaucratic problems."

She added that clarity was only provided to motorists upon contacting TfL's help centre.

In response, the mayor's office said TfL “endeavours to make rejection letters as clear as possible”.

They added: “Where applicable, the rejection letter will also include advice about the evidence needed to support a new application.

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"TfL continuously reviews customer feedback as well as the quality of responses and through this process will identify any delivery improvements to areas such as rejections."

When it was introduced, it was limited to specific recipients, small businesses and charities.

However, the scrappage scheme was expanded in August to include all Londoners with non-compliant vehicles.

The mayor's office has now said TfL “endeavours to make rejection letters as clear as possible”.

Recent data revealed an increase in Ulez compliance, with 95.3 per cent of vehicles in London now meeting standards.

This is a rise up from 91.6per cent in June.

The expansion to the scheme has previously been criticised from Londoners, who accused the mayor of telling "lies".

Khan said he has put in "big changes" to support Londoners with non-compliant cars, including putting more money towards the scrappage scheme.