A Glasgow family has revealed their horror after their two-year-old daughter was given an "empty" oxygen tank during a medical emergency on an easyJet flight.
Steven Lyon, 32, and his partner Maura, 34, had been travelling with their daughter Zara on an easyJet flight from Glasgow to Palma de Mallorca on September 14 last year.
The family was preparing to enjoy their holiday in the sun when disaster struck.
Maura, who works as a paediatric intensive care nurse, noticed her daughter had become unresponsive as the plane was making its final descent.
The Lyon family had been flying to Majorca when disaster struck on board
WIKIMEDIA COMMONSThe toddler then began "shaking", which Maura immediately recognised as signs of a seizure.
A doctor who happened to be on the flight rushed over to assist the family.
However, when the crew brought over an oxygen tank, both Maura and the doctor discovered there was nothing inside.
"The crew brought over the oxygen tank, but my partner and the doctor noticed it was empty. He threw it away and called it a disgrace," Steven told Glasgow Live. "I was in shock. It was a terrifying moment."
However, GB News was told that the doctor dealing with the incident on board did not request further oxygen - and multiple containers were available which could have been requested at any point.
With the plane landing shortly after the incident, paramedics boarded quickly and administered oxygen to Zara.
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Paramedics boarded the plane quickly upon landing to provide oxygen to Zara
PAThe toddler, who had never experienced a seizure before, then spent two days in a Majorca hospital.
Doctors determined the episode was likely caused by an ear infection which burst during the pressure change of the descent.
Following the incident, the parents complained to easyJet about the lack of proper first aid equipment, which they believe put their daughter's life at risk.
Steven said they initially just wanted to ensure such a situation never happened again.
However, the family became frustrated when easyJet allegedly delayed responding to their formal complaint for months.
"They were even telling us that there was more oxygen on board and we should have asked for it, but no replacement was offered," Steven claimed.
The Lyon family is now considering legal action against easyJet following what they describe as an inadequate response to their concerns
PAThe family said easyJet refused their requests for maintenance logs for the oxygen equipment and crew training records.
"We believe easyJet's failure to provide working medical equipment and basic first aid put Zara's life at risk," Steven added.
Meanwhile, a spokesman for the low-cost carrier said they "fully appreciate what a worrying situation this will have been for the family".
"Our crew acted swiftly to help provide medical assistance, alongside a doctor on board, in line with procedures," easyJet added.
"The safety and wellbeing of our customers is our highest priority and are fully compliant with industry safety regulations.
"The first aid kits that we carry onboard our aircraft are above and beyond UK CAA requirements and all of easyJet’s Cabin Crew are regularly trained to carry out first aid in accordance with all relevant industry regulations."
The Lyon family is now considering legal action against easyJet following what they describe as an inadequate response to their concerns.
