Lloyds and Halifax banking apps down as customers unable to access cash

In a statement, Lloyds Banking Group apologised to customers and said the issue had now been resolved, but did not confirm what had caused it.

“We know some customers had issues receiving payments this morning, but this is back to normal,” a company spokesperson said. They should not make the payment again.

“Our online banking, app and telephone banking have been working as normal all morning. We’re sorry for any inconvenience caused.”

The issues began around 7am today.

Both banks acknowledged the problem in responses to customers on X, confirming that "some customers are having issues."

They stated: "We know some customers are having issues making or receiving payments. We're sorry for this and are working to have everything back to normal."

Of the reported problems with the Lloyds banking app, 64 per cent said they were having issues transferring funds, while 23 per cent said the issue was with online banking.

Meanwhile, the remaining 13 per cent confirmed they were struggling with mobile banking.

Several frustrated users have flocked to X to discuss the outage.

One user said: "@LloydsBank we are now massively overdrawn as payments have gone out but all our standing orders paying money in haven’t gone arrived - assume you aren’t going to charge us penalties for this when it’s your system that is broken?!!"

Another said: "@LloydsBank I sent funds to my Lloyds bank account a hour ago and it still hasn’t been deposited normally it takes a few minutes.. what’s going on??'

And one vented: "@LloydsBank Can you confirm if you are experiencing an issue with funds transfers, as I have transferred funds from Metro bank to Lloyds which usually goes through instantly, and has not shown up in my account after 30 mins.

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"I'm also seeing posts from various other customers with the same issue."

Meanwhile, Halifax customers are also reporting similar issues on X.

One person said: "I am missing an incoming fast payment which is urgent - what is happening.?"

Multiple customers tagged Halifax customer service asking when the app would be back up and running, to which they replied: "We don't currently have a timescale for this. We're working to have everything back to normal as quickly as we can."

It comes just days after Barclays Bank issued an apology to its customers following a technical glitch that disrupted services and payments over the weekend.

The bank confirmed that the issue has now been resolved, and any payments delayed due to the IT problem have been processed.