DVSA issues urgent warning for Britons amid scam fears - 'Always keep your driving licence number secure'
The DVSA has warned drivers of the risks of using third-party sites
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Learner motorists have been warned about the risks of booking a driving test through companies which specialise in finding cancelled tests.
The Driver and Vehicle Standards Agency (DVSA) has called on drivers to avoid unofficial websites and apps to find an earlier driving test because waiting times remain an issue.
It clarified that it does not "run, approve or endorse" any cancellation finder apps or services, with earlier appointments sometimes referred to as "cancellation appointments".
When using an unofficial website to book a test, drivers will not hear from the DVSA about important changes to their tests, including whether the date needs to be changed.
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Drivers are advised to only use the official GOV.UK website to book a test
PAThe DVSA also investigated several cancellation finder apps and found that none of them had a privacy notice that complied with data protection law.
This will further put motorists at risk as the website or app with not tell them who is collecting their personal data and contact details.
Motorists have been urged by the DVSA to only use official services when looking to book their practical driving tests or they risk being scammed or having their data stolen.
Loveday Ryder, DVSA Chief Executive, said GOV.UK was the only official way to book a test, adding that the service will help motorists save money.
She added: "You should always keep your driving licence number secure. It could be invaluable to those looking to steal your identity.
"DVSA does not run, approve or endorse any cancellation finder apps or services and we encourage learners only to book their driving test when their instructor agrees they are ready."
The DVSA has published new guidance informing motorists of the need to avoid the risks of using cancellation finders, informing motorists that they should only book a test when they are ready to do so.
Drivers should check how the cancellation service uses their personal data and check how much it will charge them, as rates will differ between providers.
If motorists believe they have been the victim of a scam or fraud, they can contact Action Fraud if they have lost money or been hacked.
Similarly, they can complain to the Information Commissioner’s Office if a privacy notice is missing, as well as the Advertising Standards Authority (ASA) if charges or services are deemed to be misleading.
Drivers in Scotland can also contact Police Scotland if they have lost money because of an online scam or fraud.
A spokesperson for the driving instructors’ National Associations Strategic Partnership (NASP) said that it supported any campaign and guidance which steers learners away from third-party apps.
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PAThey added: "Taking shortcuts to queue jump and book an earlier test could come back to bite you, by losing your money, your test slot and even the potential loss or misuse of your personal data.
"Don’t take the risk, use the proper booking channels, listen to the advice about making sure you’re ready for test and becoming a licensed driver, and get and take your test the correct way."
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