DVLA to launch major changes within months to 'extremely popular' service for British drivers
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The DVLA is set to introduce major changes over the coming months, which could impact motorists' driving licences, car taxes, and more.
The Driver and Vehicle Licensing Agency (DVLA) has released its 2024 to 2025 Business Plan which outlines the aims of the Agency over the coming year to help streamline processes.
It highlights how the DVLA is taking steps to make lives easier for the 52 million drivers and 46 million vehicle keepers in the UK.
The DVLA has been taking steps to drive its digital operations in recent years, making more services available to drivers online that previously were not accessible.
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The DVLA is expected to make a number of changes next year
PAOne of the key strategic aims for the DVLA is to complete "Discovery" and commence development of a new online service, which is slated to be introduced in December 2024.
The new online service will allow vocational drivers to renew their licence through the popular "Driver and vehicles" account.
Further changes will be coming in March 2025 which will introduce a new "share my driving licence" service through the online account.
The Business Plan states that the DVLA will support the Home Office and police by enhancing its vehicle and keeper APIs to which the police have access.
A further aim is to exceed the lofty 90 per cent target for its digital and automated interactions to ensure drivers can quickly see their motoring documents.
Julie Lennard, chief executive and accounting officer at the DVLA, said operations at the agency matter to businesses, local authorities, the police and numerous Government agencies.
She added: "We want our customers to be able to access our multi-channel services as quickly and easily as possible. Our many digital services are extremely popular with our customers.
"Digital is an area we continue to focus on, and over the last year, we have continued to invest time and effort into building the right IT operating model to ensure that we have the right structure to continuously improve our digital services."
In the last reporting year, the DVLA dealt with 95.5 million individual customer transactions, with 84 per cent of these being processed through its digital channels.
Lennard also noted that the next strategic plan is being finalised and will be published in due course.
The DVLA is responsible for the collection and enforcement of Vehicle Excise Duty (VED), with £7.8billion being passed to HM Treasury from 2023 to 2024.
It also generated an impressive £276million through personalised registration sales and transfers for HM Treasury and the Department for Transport.
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The DVLA has called on drivers to ensure they use their services to keep up to date with their detailsDVLALennard added: "Digital will continue to be at the forefront of our thinking.
"In the year ahead we will make further enhancements to our Driver and vehicles account service, which will benefit HGV drivers, who play a critical role in moving goods across the UK and beyond."
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