Britons are being warned many low income households are missing out on help with their water bills.
Nearly a quarter of households say they struggle to pay their water bill, which is why checking to see if help may be available is crucial.
Andy White, Senior Leader for Social Policy at the Consumer Council for Water (CCW), told GB News: “Water is often overlooked when it comes to saving money or seeking financial support and we know that low awareness means a lot of low-income households miss out on help.
“Nearly one in four households say they struggle to pay their bill but water companies have a raft of schemes that can ease some of the pressure.”
People on low income may be able to apply for a social tariff from their water company
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People on low income, for instance, may be able to apply for a discounted tariff.
Mr White explained: “If you’re on a low income it’s worth checking to see if you’re eligible for your water company’s social tariff, which can substantially reduce your bill.
“If you’re also struggling with debt your water company can help you wipe the slate clean through debt support schemes, payment matching or financial hardship funds.
“Help is often waiting so it’s really important not to suffer in silence.”
Help with water bills
The CCW, a non-departmental public body that is independent of Ofwat and water companies, said water companies understand people can struggle to pay their bills and fall into debt at times.
In the event this happens, billpayers are urged to contact their water company and explain the situation to see if they can offer support.
Social tariffs
The organisation explained every water company has a social tariff scheme, and this can help reduce bills for those on a low income.
Eligibility and the level of support available will depend on the water company, so it’s worth checking with the relevant firm.
Water bills debt
Those who are in water bill debt are urged to ask their water company about its debt support scheme.
The CCW says this could reduce debt if customers stick to a payment plan, which would require them to make payments against a pre-agreed payment plan set by the water company.
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Grants may be awarded to help with water debt
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People who are in water bill debt should also check to see if their water company has a fund that can help clear the debt.
“Grants can be awarded to help with water debt or other financial difficulties,” the CCW explained.
It may also be possible to ask the water company for a flexible payment plan or a payment break, to help with short-term payment difficulties.
There are more forms of water support options available on the CCW’s “Help with bills” advice page.
People who are struggling to get by can use an independent benefits calculator and a grant search tool to see if they are entitled to financial support.
